Testimonials
Service After the Sale
Hi Pat,
Just a note to let you know that we're moving to St. Albans and have to leave behind our beautiful pool. Sooooo sad. However, I am writing to tell you that one of the main reasons the new folks chose our house over many others was because of the awesome swimming pool you built for us. The new owners are a young couple with four children who love to swim -- a perfect combination for a house with a 24,000 gallon swimming hole.
Anyway, they've never owned a pool before and are a bit anxious about their ability to maintain one. I know what that was like because we were full of questions as first-timers ourselves six summers ago. I remember how kind and extremely helpful you were, and how much we've depended on you ever since. The water testing service is the best; we are in the store at least once a week and have always enjoyed sparkling clean water based on your chemical use recommendations.
To get the new owners off to a good start, we're going to 'gift' them a one-hour private Pool School with a Baker Pool & Spa technician to take place during their first week in the new house. I just booked it through Jennifer in Service. After that, the new owners will hopefully become Baker Pool & Spa regulars too!
With best wishes for continued success in you business endeavors.
Sincerely,
Julia M
Excellent Team
Dear Ray and Pat-
I wanted to send you an e-mail to let you know what a pleasure it has been to work with all the associates and contractors from your company. Rob, Karen and Ken are wonderful people to work with and I can't begin to tell you how much I appreciate all their hard work, assistance and help over the last 6 months. Your team has truly helped us create a back yard oasis!
I also wanted to make special mention of Alternative Concrete and Dustin for working over the weekend to complete the decking texture. Dustin took time away from his family to make sure he got the job done "on time" for us. On top of that, Dustin and his team did an outstanding job to make sure every detail on the deck was perfect..... Mrs. W couldn't be any happier and that says it all.
Please let your team and Alternative Concrete know that I would welcome the opportunity to be their reference for any future customers. Once again, thank you for making this a wonderful experience. You should be proud to know that you have created a "can do" attitude with your employees and contractors and that my friend is the mark of a great company.
All the best,
Kevin - Chesterfield, MO
Integrity
Pat,
I'm not sure if you're aware of it or not, but today you have a crew out at our house replacing our pump. I don't know what is wrong with it other than it is extremely loud, but with the construction business being what it is I was really worried with what it was going to cost me. Of course there was a part of me that was angry that the pump would go bad so fast, but having my own business I do know that things sometimes go bad without a good reason and warranties seldom go past one year. Although I'm sure this drives you crazy, I looked up pump replacement pricing on the internet prior to you coming out because I wanted to brace myself for what was coming. My surprise came later in the day when my wife called me and told me it was warranty work.
When people compliment us on our pool and ask me about the contractor, my wife and I have always had nice things to say about Baker Pool and that we would strongly recommend them. We said the experience was very good (except for the $7,000.00 sink hole at the start of the project, which wasn't your fault), but people seem surprised when they find out that we only got a couple of bids for the work. I try and tell them that if they do their homework and talk to as many people as they can that have had a pool built, they should be able to narrow it down. That's what I did, and Baker was always highly recommended. I'm sure I could have got 5 or 6 other bids for our pool a couple years ago, and I probably could have found someone beside Baker to be the low bidder, but I'd also bet that I would be forking out money right now for a new pump too if I used someone else.
Thank you very much.
Todd - Town & Country, MO
