Service after the sale
Hi Pat,
Just a note to let you know that we’re moving to St. Albans and have to leave behind our beautiful pool. Sooooo sad. However, I am writing to tell you that one of the main reasons the new folks chose our house over many others was because of the awesome swimming pool you built for us. The new owners are a young couple with four children who love to swim — a perfect combination for a house with a 24,000 gallon swimming hole.
Anyway, they’ve never owned a pool before and are a bit anxious about their ability to maintain one. I know what that was like because we were full of questions as first-timers ourselves six summers ago. I remember how kind and extremely helpful you were, and how much we’ve depended on you ever since. The water testing service is the best; we are in the store at least once a week and have always enjoyed sparkling clean water based on your chemical use recommendations.
To get the new owners off to a good start, we’re going to ‘gift’ them a one-hour private Pool School with a Baker Pool & Spa technician to take place during their first week in the new house. I just booked it through Jennifer in Service. After that, the new owners will hopefully become Baker Pool & Spa regulars too!
With best wishes for continued success in you business endeavors. Sincerely,
—– Julia M